SCOPE
(1) These AGB apply to all orders placed by consumers via the online shop at www.joop-living.com with Brand Supply & Logistics GmbH (hereinafter "JOOP! LIVING" or "we"). The version valid at the time of the order shall prevail.
(2) A consumer is any natural person who enters into a legal transaction for
personal purposes, which cannot be predominantly attributed to their commercial or self-employed professional activity (§ 13 BGB).
(3) For orders placed by entrepreneurs within the meaning of § 14 BGB via the business customer area of the online shop, our separate general terms and conditions for business customers apply exclusively.
CONTRACTING PARTNER
Your contracting partner is:
JOOP! LIVING
Brand Supply & Logistics GmbH
Harvestehuder Weg 22
20149 Hamburg
Germany
Tel.: +49 (0) 40 48 092 510
Email: customercare@joop-living.com
FORMATION OF THE CONTRACT
(1) The presentation of goods in our online shop does not constitute a legally binding offer, but rather an invitation to the customer to submit their own offer to conclude a purchase agreement.
(2) Only persons of legal age with a delivery address in Germany may place orders.
(3) We may reject orders if there are concrete indications that the goods are intended for commercial resale. Business customers please order via our business customer area.
(4) Before submitting the order, you can check and change your details
on the overview page at any time.
(5) By clicking the "Buy now" button, you submit a binding offer to purchase the goods in the shopping cart. We will confirm receipt of your order immediately by email. This confirmation of receipt does not yet constitute acceptance of your offer.
(6) Contract acceptance is effected by a separate email with
shipping confirmation, but no later than the shipment of the goods.
(7) If an ordered item is exceptionally unavailable,
we will inform you immediately and refund any payments already made immediately. Your statutory rights remain unaffected.
(8) Our website is available in German and English. The language of the contract is German.
PRICES AND PAYMENT TERMS
(1) The prices valid at the time of the order apply. All prices include statutory value added tax.
(2) Shipping costs may additionally apply. The current
shipping costs can be found on the page "Shipping & Returns". They will also be displayed to you before completing the order.
(3) You can pay by credit card, PayPal, Apple Pay or Google Pay, as well as with a gift card. We reserve the right not to offer certain payment methods in individual cases.
(4) If the shopping cart value exceeds the value of a gift card, you can pay the difference with another payment method. If the shopping cart value is lower, the remaining balance will be retained as credit for future orders.
(5) Gift cards can be redeemed for up to three years after the end of the year in which they were purchased. Cash payment is excluded. Gift cards cannot be used to purchase additional gift cards.
STORAGE OF THE CONTRACT TEXT
We store the contract text. You will receive your order details and these GTCs with the order confirmation by email. In your customer account, you can view your orders under "My Account" > "Orders".
RESERVATION OF TITLE
The goods remain our property until full payment of the purchase price has been received.
RIGHT OF REVOCATION
As a consumer, you have a right of revocation under the following terms:
Revocation Policy
Right of Revocation
You have the right to revoke this contract within fourteen days without stating any reasons.
The revocation period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, took possession of the last item.
To exercise your right of revocation you must inform us (JOOP! LIVING, Brand Supply & Logistics GmbH, Harvestehuder Weg 22, 20149 Hamburg, Germany, Telephone: +49 (0) 40 48 092 510, Email: customercare@joop-living.com) by means of a clear statement (e.g. a letter sent by post or an email) of your decision to revoke this contract. You may use the attached sample revocation form for this purpose, although it is not mandatory.
You can also exercise your right of revocation online at "Revoke Order". If you use this online function, we will immediately provide you with a confirmation of receipt on a durable medium (e.g. by email) containing information about the content of the revocation statement as well as the date and time of its receipt.
To meet the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the revocation period expires.
Consequences of Revocation
If you revoke this contract, we will refund all payments we have received from you, including shipping costs (with the exception of additional costs resulting from your choice of a different type of delivery than the cheapest standard delivery we offer), immediately and no later than fourteen days from the day on which we received the notification of your revocation of this contract. For this refund, we will use the same payment method you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged any fees for this refund.
We may refuse the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever occurs earlier.
You must return or hand over the goods to JOOP! LIVING, c/o RHIEM Services GmbH (Tor 5-7), Retourencenter, Zunftweg 16, 46562 Voerde, Germany, immediately and in any event no later than fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the fourteen-day period expires.
You bear the immediate costs of returning the goods.
You are only liable for any loss in value of the goods if this loss in value is due to handling of the goods that was not necessary to check their condition, properties, and functionality.
End of Revocation Policy
Sample Revocation Form
(If you wish to revoke the contract, please fill out this form and send it back.)
To JOOP! LIVING, Brand Supply & Logistics GmbH, Harvestehuder Weg 22, 20149 Hamburg, Germany, Email: customercare@joop-living.com:
I/We hereby revoke the contract concluded by me/us () for the purchase of the following goods ()/the provision of the
following service ()
• Ordered on ()/received on ()
• Name of the consumer(s)
• Address of the consumer(s)
• Signature of the consumer(s)
(only if submitted on paper)
• Date
(*) Strike out as inapplicable.
EXCLUSION OF THE RIGHT OF REVOCATION AND RETURN INSTRUCTIONS
(1) The right of revocation does not apply to contracts for the supply of goods that are not pre-fabricated and for whose manufacture an individual selection or determination by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer. This includes, in particular, our "Made-to-Measure" products, e.g. custom-sized pillows.
(2) Please return the goods, if possible, in the original packaging with all accessories and use additional protective packaging if necessary to avoid transport damage.
(3) The instructions in paragraph (2) are not a requirement for the effective exercise of the right of revocation.
RETURN
(1) Notwithstanding the revocation policy, we voluntarily bear
the costs of the return if you use the free return label from our returns portal at "Revoke Order". The label applies to the shipping service provider with which the goods were delivered. For goods that cannot
be returned by parcel, please arrange a free collection with our customer service.
(2) Your right of revocation remains unaffected. You can also return the goods by another means; the costs will then be borne in accordance with the revocation policy.
(3) If you have questions about revocation and returns,
you can contact our customer service at customercare@joop-living.com.
DELIVERY
(1) We deliver exclusively to delivery addresses in
Germany.
(2) We ship parcel goods with DHL. The delivery time is up to five business days from the conclusion of the contract, unless otherwise stated in the product description or during the ordering process.
(3) We deliver large-volume goods (e.g. furniture) by freight carrier. The freight carrier will arrange a delivery date with you in advance. The scope of delivery (delivery to the curb or into the apartment) is determined by the product description and the selected delivery service.
(4) Please ensure that the delivery address is accessible to a delivery vehicle at the agreed time. If delivery fails for reasons attributable to you, we may charge the proven costs of a redelivery attempt.
(5) We are entitled to make partial deliveries, provided this is reasonable for you. This will not incur additional shipping costs for you.
(6) For orders with a value of EUR 100.00 or more, we deliver free of charge.
(7) If goods are delivered with obvious transport damage, please report this immediately to the delivery person and notify
us within five days of delivery, preferably with photos and a brief description of the damage, via our returns portal or at customercare@joop-living.com.
(8) If you do not report the damage or contact us, this will have no consequences for your statutory warranty rights. However, you help us assert our claims against the transport company or the transport insurance.
WARRANTY
(1) Statutory rights regarding defects apply.
(2) An additional warranty for the goods supplied by the provider exists only if it was expressly provided in the order confirmation for the respective item.
LIABILITY
(1) We bear unlimited liability for intent and gross negligence, for injury to life, body, or health, under the Product Liability Act, as well as to the extent of an assumed warranty.
(2) In the event of slight negligence in breach of an essential
contractual obligation, our liability is limited to typical, foreseeable damage. Essential contractual obligations are obligations, the fulfillment of which makes the proper performance of the contract possible in the first place, and whose observance you may regularly rely on.
(3) In all other cases, liability for slight negligence
is excluded.
(4) These limitations of liability also apply in favor of
our legal representatives and vicarious agents.
CUSTOMER ACCOUNT
We may block or delete a customer account if incorrect information was provided during registration, the account is used improperly (e.g. in cases of suspected fraud or return of goods other than those delivered), or if these GTCs are repeatedly violated. Your statutory rights, in particular the right of revocation and rights regarding defects,
remain unaffected.
DATA PROTECTION
Information on the processing of your personal data can be found in our privacy policy at "Privacy Policy.
APPLICABLE LAW AND FINAL PROVISIONS
(1) German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. This choice of law applies only insofar as it does not deprive you of the protection afforded to you by the mandatory provisions of the law of the state in which you have your habitual residence.
(2) We are not willing and not obliged to participate in dispute resolution proceedings before a consumer arbitration board.
(3) Should any provision of these GTCs be invalid, the contract shall otherwise remain valid. The invalid provision shall be replaced by the statutory provisions.
As of: October 2026
