DELIVERY
After completing your purchase, you will receive an email from us with your tracking number and a DHL tracking link, so you can see where your package is at all times.
If you are not available to receive the package, it will be held for you at a nearby DHL/Post branch. You will be notified by a card in your mailbox where and from when you can collect your package. From the date of the delivery attempt, you will have 7 business days to collect the package from the post office before it is returned to us.
Delivery to a Packstation is also possible. If your package is too large or the Packstation is full, DHL will notify you which DHL/Post branch your JOOP! LIVING package is ready for collection at.
SHIPPING OPTIONS
For the delivery of your order, we offer delivery by DHL Parcel. With this shipping service, you can also have your package delivered to a different delivery address or Packstation in Germany.
Shipping with DHL Parcel takes approximately 3-4 business days.
SHIPPING COSTS
For shipping with DHL Parcel, we charge a shipping fee of €4.99 per order. Orders with a value of over €100.00 are free of shipping costs. However, this only applies to deliveries within Germany.
In the event of a return, a free return label is available to you via our returns portal.
THEFT AND ACCIDENTAL DAMAGE
All deliveries from www.joop-living.com are insured against theft and accidental damage. The insurance coverage expires as soon as you have accepted your delivery and confirmed this in writing.
In the event that you have made a separate agreement with the delivery company (e.g. a preferred delivery location), please observe the shipping company's terms and conditions, which are independent of ours. By giving your consent in the form of a delivery authorization to the shipping service provider, you enter into a contract with them and agree to their general terms and conditions. In the event of loss after such authorization has been given, the shipping service provider is generally not liable.
RETURNS
If you are not satisfied with your order, you can return it to us within 28 days from the day after receipt of the goods and after revoking the contract within 14 days. You can find the terms and conditions of our right of withdrawal in our Terms and Conditions.
Please note that we only accept returns of items that you ordered from us. Please return items purchased elsewhere to the place where you bought them.
RETURNS PORTAL
To receive a free return label or report delivery damage, please use our Returns Portal by logging in with your order number and email address. You can find instructions on how to register a return and our return terms and conditions in our FAQ.
REFUND
We process your return as quickly as possible. If, after inspecting your return, there is a credit balance in your favor, we will refund the amount immediately using the payment method used for the order. We will also inform you about your credit by email.
